Do You Have a Suggestion Box? Tips for Increasing Customer Satisfaction
What do small companies, suggestion boxes, coffee, and customer satisfaction all share in common?
They all play a part in today’s exploration of powerful ways to convey value through your offerings, and how to engage in conversations with your prospects and customers about exactly what matters to them.
For example, companies that have chosen to remain small — in part, so that they could continue to engage in essential conversations with their valued customers, suppliers, employees, and community leaders — offer one very important slant on this topic.
In contrast, other companies that have grown very large, such as Starbucks, are searching for ways to reinvent themselves so they can reinvigorate their standing within their customer base. How are they going about it? By asking for suggestions, of course!
For these reasons, I hope you enjoy today’s features, including “Do You Have a Suggestion Box?” And please join this conversation by leaving your comments below!
